GENERAL
HOUSE MALLORCA GROUP S.L. acts as an intermediary between the owner of the property and the hirer. The hiring contract is between the hirer and the owner of the property for which the booking is made and incorporates the conditions set out below. In all legal respects the hirer is liable to the owner and vice versa.
In a nutshell
We act as an intermediary between the owner of the property and the hirer. In all legal respects the hirer is liable to the owner and vice versa.HIRING CONTRACT
The person who signs the booking form certifies that he or she is authorized to accept the booking conditions on behalf of all persons mentioned on the booking form, including those substituted or added at a later date. The signatory must be a member of the party occupying the property and must be 18 years old or over.
In a nutshell
The signatory must be a member of the party occupying the property and must be 18 years old or over.OBLIGATIONS OF THE HIRER
The number of persons (including infants) occupying the property may not exceed the maximum number of persons as mentioned on the booking form. The parking of caravans and/or campers, or the pitching of tents on or near the grounds of the property is strictly forbidden. Owners reserve the right to terminate the hire without notice and without refund in case of breach of this conditions. The hirer will take good care of the property and will leave it in the same condition as found upon arrival. The hirer will permit the owner or his representative access to the property in order to carry out urgent maintenance. The necessity of such maintenance to be judged by the owner or HOUSE MALLORCA GROUP S.L..
The hirer agrees to pay for any damage to the property caused by the hirer during the hiring period, such as breakages, losses or damage to fitting, fixtures, etc. up to full rebuilding or replacement cost. We strongly recommend adequate insurance cover to be made by the hirer and each member of the party occupying the property. (travel insurance)
In a nutshell
The number of persons occupying the property may not exceed the number of people mentioned on the contract. The hirer agrees to pay for any damage caused by him/her during their stay.ARRIVAL AND DEPARTURE
The owner or HOUSE MALLORCA GROUP S.L. will expect you on the first day of the hiring period between 16:00hrs. (4 p.m.) and 20:00hrs. (8 p.m.) local time. You are requested to leave the property on the last day of the hiring period before 10:00hrs. (10:00 a.m.) local time. Damages to the property or its contents should be assessed before departure time and mentioned on the damage form to be signed by the owner (or HOUSE MALLORCA GROUP S.L.) and the hirer. Excessive costs for restoring the property to its former state will be settled directly between the hirer and the owner or HOUSE MALLORCA GROUP S.L..
In a nutshell
Check in is between 4pm and 8pm. Check out on your departure day is before 10am.PAYMENT
Bookings are to be accompanied by a deposit of 35% of the total rent, plus insurance cost (if required). The balance of the rent must be paid 60 days before commencement of the hiring period. All payments to be made to HOUSE MALLORCA GROUP S.L. or to the bank account provided by HOUSE MALLORCA GROUP S.L..
In a nutshell
To confirm a booking a 35% deposit payment is requested. The balance should be paid 60 days before arrival.NON AVAILABILITY OF THE PROPERTY
If for any reason beyond the control of HOUSE MALLORCA GROUP S.L., e.g. fire damage, death of the owner, sale of the property, the property is not available on the date booked, all rent paid in advance will be refunded in full. The hirer shall have no further claim against the owner or HOUSE MALLORCA GROUP S.L..
In a nutshell
If for any reason beyond the control of HOUSE MALLORCA GROUP S.L. the property is not available, all rent paid in advance will be refunded in full.ALTERATIONS TO BOOKINGS
Requests to alter bookings after confirmation by HOUSE MALLORCA GROUP S.L. must always be put in writing.
In a nutshell
All alterations to a confirmed booking must always be put in writing.COMPLAINTS
HOUSE MALLORCA GROUP S.L. has endeavoured to ensure that the information provided is accurate, however we cannot be held responsible for any changes to the property made by the owner or caused by catastrophes of any kind.
In any case we cannot accept liability greater than the amount paid by the hirer for the accommodation. In order to enable HOUSE MALLORCA GROUP S.L. to rectify any problem, complaints must be made immediately upon occupation of the property by email. Complaints received after the end of the hiring period cannot be accepted and will not be refunded.
In a nutshell
All complaints must be made during their stay, complaints received after your stay in the property cannot be accepted.DAMAGE DEPOSIT
All booking are accepted on the condition that the hirer is responsible for and will pay for any telephone calls, damages, losses and/or breakages to the property occupied during his stay, including such damages (if any) which may only be discovered after departure. Therefore a damage deposit of up to 5000 EUR must be paid in advance.
The deposit will be refunded within 14 days after departure, after deduction of telephone cost and/or damages (if any).
In a nutshell
You will need to pay a damage deposit on arrival. Depending on the property the amount can be up to 5000 EUR.PRICES
All prices mentioned on the booking form are final.
In a nutshell
All prices mentioned on the booking form are final.CANCELLATION
If the hirer wishes to cancel a booking he should advise HOUSE MALLORCA GROUP S.L. immediately by telephone, followed by a written confirmation. The following charges will be applicable, depending on when the notification of cancellation is received before the departure date:
Prior to 100 days of arrival 10% of the holiday cost.
Prior to 61 days of arrival deposit forfeited.
Prior to 60 days of arrival 100% of the holiday costs.